Data Protection Policy

This Data Protection Notice (“Notice”) sets out the basis which Pelmeni House Pte Ltd

(“we”, “us”, or “our”) may collect, use, disclose or otherwise
process personal data of our customers in accordance with the Personal Data
Protection Act (“PDPA”). This Notice applies to personal data in our possession
or under our control, including personal data in the possession of organisations
which we have engaged to collect, use, disclose or process personal data for our


1. As used in this Notice:
“customer” means an individual who (a) has contacted us through any means
to find out more about any goods or services we provide, or (b) may, or has,
entered into a contract with us for the supply of any goods or services by us;
and “personal data” means data, whether true or not, about a customer who can
be identified: (a) from that data; or (b) from that data and other information to
which we have or are likely to have access.
2. Depending on the nature of your interaction with us, some examples of
personal data which we may collect from you include your name and
identification information such as your NRIC number, contact information
such as your address, email address or telephone number, nationality,
gender, date of birth, marital status, photographs and other audio-visual
information, employment information and financial information such as
credit card numbers, debit card numbers or bank account information.
3. Other terms used in this Notice shall have the meanings given to them in
the PDPA (where the context so permits).


4. We generally do not collect your personal data unless (a) it is provided to
us voluntarily by you directly or via a third party who has been duly
authorised by you to disclose your personal data to us (your “authorised
representative”) after (i) you (or your authorised representative) have
been notified of the purposes for which the data is collected, and (ii) you
(or your authorised representative) have provided written consent to the
collection and usage of your personal data for those purposes, or (b)
collection and use of personal data without consent is permitted or
required by the PDPA or other laws. We shall seek your consent before
collecting any additional personal data and before using your personal
data for a purpose which has not been notified to you (except where
permitted or authorised by law).
We may collect and use your personal data for any or all of the following
(a) performing obligations in the course of or in connection with our
provision of the goods and/or services requested by you;
(b) verifying your identity;
(c) responding to, handling, and processing queries, requests, applications,
complaints, and feedback from you;
(d) managing your relationship with us;
(e) processing payment or credit transactions;
(f) sending your marketing information about our goods or services
including notifying you of our marketing events, initiatives and promotions, lucky
draws, membership and rewards schemes and other promotions;
(g) complying with any applicable laws, regulations, codes of practice,
guidelines, or rules, or to assist in law enforcement and investigations conducted
by any governmental and/or regulatory authority;
(h) any other purposes for which you have provided the information;
(i) transmitting to any unaffiliated third parties including our third party
service providers and agents, and relevant governmental and/or regulatory
authorities, whether in Singapore or abroad, for the aforementioned purposes;
(j) any other incidental business purposes related to or in connection with
the above.
6. We may disclose your personal data:
(a) where such disclosure is required for performing obligations in the course
of or in connection with our provision of the goods or services requested by you;
(b) to third party service providers, agents and other organisations we have
engaged to perform any of the functions listed in clause 5 above for us.
7. The purposes listed in the above clauses may continue to apply even in
situations where your relationship with us (for example, pursuant to a
contract) has been terminated or altered in any way, for a reasonable
period thereafter (including, where applicable, a period to enable us to
enforce our rights under any contract with you).


8. The consent that you provide for the collection, use and disclosure of your
personal data will remain valid until such time it is being withdrawn by you
in writing. You may withdraw consent and request us to stop using and/or
disclosing your personal data for any or all of the purposes listed above by
submitting your request in writing or via email to our Data Protection
Officer at the contact details provided below.
9. Upon receipt of your written request to withdraw your consent, we may
require reasonable time (depending on the complexity of the request and
its impact on our relationship with you) for your request to be processed
and for us to notify you of the consequences of us acceding to the same,
including any legal consequences which may affect your rights and
liabilities to us. In general, we shall seek to process your request within
ten (10) business days of receiving it.
10. Whilst we respect your decision to withdraw your consent, please note
that depending on the nature and scope of your request, we may not be
in a position to continue providing our goods or services to you and we
shall, in such circumstances, notify you before completing the processing
of your request. Should you decide to cancel your withdrawal of consent,
please inform us in writing in the manner described in clause 8 above.
11. Please note that withdrawing consent does not affect our right to continue
to collect, use and disclose personal data where such collection, use and
disclose without consent is permitted or required under applicable laws.


12. If you wish to make (a) an access request for access to a copy of the
personal data which we hold about you or information about the ways in
which we use or disclose your personal data, or (b) a correction request to
correct or update any of your personal data which we hold about you, you
may submit your request in writing or via email to our Data Protection
Officer at the contact details provided below.
13. Please note that a reasonable fee may be charged for an access request.
If so, we will inform you of the fee before processing your request.
14. We will respond to your request as soon as reasonably possible. Should
we not be able to respond to your request within thirty (30) days after
receiving your request, we will inform you in writing within thirty (30) days
of the time by which we will be able to respond to your request. If we are
unable to provide you with any personal data or to make a correction
requested by you, we shall generally inform you of the reasons why we
are unable to do so (except where we are not required to do so under the


15. To safeguard your personal data from unauthorised access, collection,
use, disclosure, copying, modification, disposal or similar risks, we have
introduced appropriate administrative, physical and technical measures
such as up-to-date antivirus protection, encryption and the use of privacy
filters to secure all storage and transmission of personal data by us, and
disclosing personal data both internally and to our authorised third party
service providers and agents only on a need-to-know basis.
16. You should be aware, however, that no method of transmission over the
Internet or method of electronic storage is completely secure. While
security cannot be guaranteed, we strive to protect the security of your
information and are constantly reviewing and enhancing our information
security measures.


17. We generally rely on personal data provided by you (or your authorised
representative). In order to ensure that your personal data is current,
complete and accurate, please update us if there are changes to your
personal data by informing our Data Protection Officer in writing or via
email at the contact details provided below.


18. We may retain your personal data for as long as it is necessary to fulfil the
purpose for which it was collected, or as required or permitted by
applicable laws.
19. We will cease to retain your personal data, or remove the means by which
the data can be associated with you, as soon as it is reasonable to assume
that such retention no longer serves the purpose for which the personal
data was collected, and is no longer necessary for legal or business


20. We generally do not transfer your personal data to countries outside of
Singapore. However, if we do so, we will obtain your consent for the
transfer to be made and we will take steps to ensure that your personal
data continues to receive a standard of protection that is at least
comparable to that provided under the PDPA.


21. You may contact our Data Protection Officer if you have any enquiries or
feedback on our personal data protection policies and procedures, or if
you wish to make any request, in the following manner:
Email at


22. This Notice applies in conjunction with any other notices, contractual
clauses and consent clauses that apply in relation to the collection, use
and disclosure of your personal data by us.
23. We may revise this Notice from time to time without any prior notice. You
may determine if any such revision has taken place by referring to the
date on which this Notice was last updated. Your continued use of our
services constitutes your acknowledgement and acceptance of such